Now Hiring at SLAC: Audience Relationship Associate
Posted: Dec 03, 2021
Audience Relationship Associate
About Salt Lake Acting Company:
Salt Lake Acting Company, a 501(c)3 also known as SLAC, is Utah’s leading destination for brave, contemporary theatre. SLAC has earned a loyal following by providing audiences of Salt Lake and the Intermountain West with the opportunity to experience plays that would otherwise not be produced in this area. SLAC is a core member of the National New Play Network, and is committed to commissioning, developing, and producing new plays. Through its arts education programs, SLAC strives to be a resource for the arts for Utah students from kindergarten to university. Please visit www.saltlakeactingcompany.org to learn more about SLAC.
Salt Lake Acting Company (SLAC) cares passionately about our community and believes in continually pursuing inclusion, diversity, equity, and accessibility (I.D.E.A) throughout our organization. We strive to create an inclusive environment by maintaining a work culture that represents our rich and diverse community. In addition, we are committed to ensuring accessibility for people with disabilities by removing all barriers to ensure our theater is a welcoming space for every person. Therefore, we encourage applicants from (but not limited to) differing races, ethnicities, ages, genders, gender identities and expressions, disabilities, classes, sexualities, varying backgrounds, experiences, and perspectives to apply.
An engaged audience is one of the most crucial parts of a healthy theatre company. At Salt Lake Acting Company (SLAC), taking great care of the audience is foundational to our way of working. Life can pull us all in many directions and at SLAC, we honor the time and energy it takes to attend a show and support a theatre. We are very lucky to have so many loyal, supportive season subscribers, returning patrons, and first-time SLAC attendees. We make it a priority to take excellent care of our audience and make going to the theatre as easy as possible.
As SLAC continues the return to live theatre and looks forward to the next chapter as a theatre company, we are seeking an Audience Relationship Associate to join us in this venture. The Audience Relationship Associate will be focused on supporting the Audience Relationship & Subscriptions Specialist in obtaining and retaining season subscribers. Prior to COVID, we had 3,400 season subscribers. As is to be expected, the realities of the past 18 months have taken their toll on our retention of season subscribers. The Audience Relationship Associate would be assisting in our goal to re-build our subscriber base from its current 1,000 subscribers back to our previous 3,400 subscribers. As part of this support, the Audience Relationship Associate, will also work with the rest of the Audience Relationship team and SLAC Staff to succeed in our current endeavors to care for our audience. Tasks include, but are not limited to: processing season subscriptions, inbound phone/email support, outbound phone calls, various ticketing account care tasks, administrative support to the Subscriptions Specialist, renewing season subscribers at our in-person shows, supporting community outreach events like street fairs, running errands in preparation for renewal events, and assisting in subscription marketing content creation.
This position will be a new piece to an essential part of SLAC’s structure—audience care. The ideal Audience Relationship Associate is someone who is able to make genuine connections with our patrons and take a customized approach to customer service. This role calls for the ability to take direction and learn as you go with the support and guidance of the Subscriptions Specialist. We are looking for someone who can then evolve into a proactive approach to taking ownership of this role and the part it plays in this integral piece to our company—caring for and growing audience.
Responsibilities and Duties:
Applicants are not expected to enter this position with the ability to complete these tasks prior to training. This list is meant to give an idea of what to expect in this role. We welcome applicants who may not have experience in these areas, but are able to learn as they go and excited to join this team.
Interact with patrons in-person, over the phone, and by email (renewing season subscribers, answering questions, selling/exchanging tickets, etc.)
Day-time and evening show support in the box office and season renewals
Running errands (car to be provided by employee with gas/mileage reimbursement available)
Outbound calls to patrons (season renewal reminders, subscription invite/information, etc.)
Processing subscription tickets in Theatre Manager
Assist with the execution of community outreach to grow our audience via street fairs, Utah Pride Festival, etc.
Administrative and organizational support to Subscriptions Specialist (using tools such as Google Sheets, Google Forms, Theatre Manager, etc.)
Assist in content creation for subscriber communication and marketing (marketing and newsletter emails, physical mailers, etc.)
Location: Salt Lake Acting Company, 168 W. 500 N. Salt Lake City, UT 84106 (some work can be done remotely as well)
Starting date: As soon as possible, December/January
Starting at $15/hour
Full time, 32-40 hours per week
Health benefits and PTO: Half of the health insurance will be covered by SLAC, 1 week of vacation available after 6 months, 6 paid holidays throughout the year
Shifts will vary between daytime, evening, and weekends. When in the run of a show, evening and weekend availability will be needed. Otherwise, hours will tend to be focused in day-time Monday-Friday.
Opportunities for Growth:
SLAC loves to support the growth and development of our staff and artists. There may be opportunities for advancement based on work performance and availability.
Application Process & Safety Disclaimer:
Please submit your resume to and include contact information for three references (at least two professional, one reference may be personal).
Review of applicants will begin immediately; applications will be accepted until the positions are filled.
SLAC is an equal opportunity employer.
Complete COVID-19 vaccination is required for all employees of Salt Lake Acting Company.
By visiting Salt Lake Acting Company, all patrons and employees voluntarily assume all risks related to exposure to COVID-19.