Information Specialist

United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and innovation. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world, and giving everyone in our community the opportunity to live their best life.
POSITION SUMMARY
This position is for the purpose of helping with 2-1-1 incoming calls. By directing community members to essential resources, this position is key in providing resources and referrals. It is a part-time position, hours to be scheduled within regular business hours 2:00 p.m. – 6:00 p.m., Monday through Friday. Hours are subject to change as needed due to call volume demands.

ESSENTIAL FUNCTIONS

Respond to requests from the community for information about available programs, volunteer opportunities, and human service agencies
Maintain accurate record of calls received
Request data from callers and accurately record in database
Follow call process as required for quality or contract specifications
Perform follow-up contacts with clients or service providers as needed
Speak to those in crisis and connect to appropriate agency and/or de-escalate the situation
Help with promoting the center by occasionally participating in public relation efforts
Ensures email and after-hours messages are returned within 24 hours and provide necessary reports
Available for holiday or disaster response phone coverage
Performs other related duties as assigned by the supervisory personnel

REQUIRED COMPETENCIES

Proven written and verbal communication skills, active and attentive listening
Ability to resolve conflicts and difference through dialogue and open communication
Ability to rebound from setbacks and adversity when facing difficult situations
Actively learns through experimentation when tackling new problems, uses both successes and failures as learning and fodder.
Builds strong client relationships and delivers client-centric solutions. Promotes a positive image of the organization, strives to resolve issues.
Ability to sense others feelings and how they see things
Ensures information is complete and accurate, follows up with others to ensure agreements and commitments have been fulfilled
Ability to adopt and apply digital and technology applications in the workplace
QUALIFICATIONS

1-2 years of related experience
Demonstrated and documented ability to work with multiple software, databases, and other programs
Proficient in Microsoft and Google Suite
High standards of professional ethics and conduct
Must be able to work in a professional manner with a wide variety of personalities and backgrounds
Bilingual (Spanish and English) required

PHYSICAL REQUIREMENTS

The employee is regularly required to communicate clearly and exchange accurate information interpersonal or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. The position requires occasional movement throughout the office to access files, papers, or move supplies weighing up to 25lbs. Must be able to remain in a stationary position 75% of the time.
BENEFITS

This is a part-time (20-30 hours per week), non-exempt position.