The Volunteer Assistant is a professional, motivated individual committed to supporting a robust volunteer program at the Zoo. The Volunteer Assistant recognizes the importance of vetting, training, supervising, and mentoring volunteers. They understand the significant contribution of volunteers to daily zoo operations as well as special events and projects. They understand that to foster a team environment they must be advocates for both zoo staff and volunteers. The Volunteer Assistant will assist the Volunteer Manager in all aspects of program development. This includes but is not limited to recruitment, the application and interview process, orientation,training, recognition, and retention. In this role, they will work closely with the Education Department and Animal Care Team with regards to interpretive and animal handling training. In this role,the Volunteer Assistant should be willing to continually develop their skills that relate to volunteer management.
Reports directly to the Volunteer Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Assist with recruitment, placement, and retention of volunteers.
· Assist with volunteer interviews, orientation, and training.
· Provide ongoing support and guidance to volunteers.
· Assist with volunteer communications and updates.
· Assist with maintaining accurate and up to date volunteer database.
· Assume program management duties as necessary when the volunteer manager is not present.
· Assist in training volunteers including interpretation and animal handling training.
· Assist in evaluating volunteer interpreters to aid them in improving interpretive skills.
· Assist in developing and delivering volunteer recognition and incentive programs.
· Commitment to the Zoo’s Mission.
· Ability to work weekends and holidays & evenings as necessary.
· Performs other duties as assigned.
· Maintains strict confidentiality.
Education and Experience
B.A. or B.S. degree; science, education or human resources background preferred. Two years paid experience at an AZAaccredited zoo or aquarium. Two or more years paid experience working in a formal volunteer program.
Knowledge, Skills, and Abilities
This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive.
Required technical skills include the knowledge and ability of:
Computer operations and technical software applications.
Microsoft Office Suite.
Must possess excellent communications skills including:
Interpersonal conflict resolution.
Effectively promote organization and services offered.
Interpersonal communication methods.
Communicate effectively verbally and in writing.
Must have the ability to:
· Follow written and verbal instructions.
· Apply critical thinking techniques.
· Analyze and solve problems.
· Prioritize work.
· Perform within deadlines.
· Ability to focus with interruptions.
· Deal with stress caused by large crowds.
· Work well in a team environment as well as independently.
Must work well with audiences of varying ages
Knowledge of basic teaching methods as well as non-traditional techniques for early childhood development.
Excellent multitasking and time management ability.
Ability to respond to emergencies calmly and follow protocols.
The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of the Hogle Zoo.
The incumbent performs in a typical office setting with appropriate climate controls with periods of work outside. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, bending, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions. Requires lifting of up to 30 lbs.
JOB SPECIFIC COMPETENCIES
Must be professional, enthusiastic, and hardworking with a strong interest in the volunteer management and the zoo and aquarium industry.
Must demonstrate excellent interpersonal communication skills and be able to collaborate effectively with volunteers, education staff and other Zoo departments.
Employee Requirements: Before hiring, the successful candidate must:
Submit to a criminal background check and drug screen
Provide proof of a negative TB test as a pre-requisite to handling animals
Provide proof of a valid driver’s license
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Location: Salt Lake City