Sales Manager

Sales Manager

Posted by Utah Symphony

Posted: Mar, 14, 2016



 Salt Lake City, UT, 84101

Utah Symphony | Utah Opera (USUO) is seeking an experienced Sales Manager to manage the organization’s telemarketing, telefunding, and group sales efforts; which include series package sales, special promotions, and fundraising for the Utah Symphony, Utah Opera, and the Deer Valley® Music Festival. The Sales Manager reports to the Director of Patron Engagement, and will work closely with USUO’s Marketing and Development (Fundraising) departments. This position works out of USUO’s call room in Bountiful, UT and the office hours are Monday – Friday, 10:00am – 6:00pm.

Essential responsibilities include:

Hire, motivate, train, and mentor Sales and Group Sales Associates
Develop and implement telemarketing subscription, telefunding and group sales campaigns
Assist Sales Associates throughout sales process, and enter completed sales and donations on behalf of Sales Associates in Tessitura
Establish guidelines for reporting on and executing sales goals
Successfully meet financial goals: total revenue, office expenses, ROI
Work with Development and Education teams for fundraising and education initiatives
Manage sales lead inventory
Develop materials for sales associates; including scripts, policies, training documentation
Manage and motivate sales associates to exceed ticketing revenue and fundraising goals
Provide daily and weekly sales reports


Bachelor’s degree in marketing, business, sales, or related field or equivalent experience
Excellent organizational, managerial, and communication skills
Ability to create a positive work environment and motivate employees
Demonstrated knowledge of good customer service policies and consumer behavior
Ability to work well under deadlines and manage multiple projects simultaneously
High level of initiative and creativity
Advanced understanding of sales processes and KPIs
Excellent written and verbal communication, and customer service skills
Advanced working knowledge of Microsoft Word and Excel
Competency with Tessitura ticketing system preferred